Support
Get the support you need to keep your inspections running smoothly
— from quick questions to technical assistance.
How can we help?
Reach out with questions, issues, or account requests—we’ll get you the support you need. Simply click the Chat bubble in your fireNspec app or portal and get help fast!
Have questions about plans and special pricing before signing up? Our team is here to help.
For general questions, partnerships, or other inquiries, visit our contact page.
Frequently Asked Questions
We’ve put together a list of some of our most frequently asked questions. If your question isn’t listed here, feel free to reach out to our team! We’re happy to walk through it with you.
Yes. fireNspec offers structured onboarding for both administrators and field technicians. Admin training focuses on inspections, reporting, dashboards, and deficiency management, while technician training covers using the mobile app to complete inspections efficiently and accurately.
Yes. fireNspec features a built-in library of a wide variety of pre-defined and code compliant templates that meet the requirements of NFPA and ULC standards.
Yes. fireNspec uses Firebase and Firestore security architecture with server-side enforced access controls and industry-standard encryption to protect your data. Our platform is designed to ensure that inspection records, reports, and customer information remain secure and accessible only to authorized users.
Yes. We offer data migration services to import your data into fireNspec, as well as support the export of data.
Yes, all your data is stored offline first and automatically synced with the cloud. Information can be entered and stored while no connection is available and will be synced when internet services are available.
Absolutely. fireNspec includes pre-built NFPA and ULC-compliant templates, along with managed healthcare templates for Joint Commission, DNV, and CIHQ environments. You can also modify templates using our drag-and-drop editor or request professional services for fully customized layouts and reports.
Yes. fireNspec offers professional custom development services to help organizations adapt the platform to their specific workflows, compliance requirements, and reporting standards. This includes custom inspection templates, report layouts, integrations with business systems, dashboards, and other enterprise features.
Our team works closely with customers to design solutions that fit their operational needs—without forcing them to change how they perform inspections.